Friday, May 29, 2009

SL account problem

Heyas, your very silly cat was changing password and something messed up, in summary, i forgot security answer and support said me they unable to help.
I will try not stop support cool sl viewer for mac's.
Really hope it just bug or some misunderstanding.

13 comments:

Barney said...

Uhoh, I hope you get that sorted out. SL Support can be quite a pain sometimes ...

(In case you think you know the answer but it isn't accepted, check for special characters like umlauts or accented characters, as those might be different unter iso-8859-X or utf-8 encodings - I had that problem a while ago)

Hyang Zhao said...

i simply forgot it, well, i wont say i'm 100% right, because when i joined SL, i thought, ok, i'll look around quickly, maybe for a week or two.

Barney said...

Well reading the post on second stindberg it looks like you didn't get that sorted, not even with a phone call. It all comes down to the same for me every time I hear stories about the so-called "support" the lab delivers - that they are one of the most incompetent company around when it comes to simple basics.

I've had account problems with several sites over the many years I use the internet and could sort all of them out with not too much hassles, but everytime I have some problem where I normally would ask the support for a solution, I try desperately to find a way around that, because I know that they will just plain fail and only annoy me as hell in the process.

Hyang Zhao said...

there was 3 options in reset password menu, security question, friend names and last amount of money and it was OR trigger, i clicked on friend names, filled 3 names and got redirection to "call us".

Hyang Zhao said...

well, i'm not wondering, who cares about resident from other side of the world after all.

Henri Beauchamp said...

Last time I forgot a password in SL (a few months ago), I was able to recover it by giving the name of the home sim of my avatar... I then got an email with a new password.

You should also be able to convince the support to send you a message with a new password on the email account associated with your avatar.

Hyang Zhao said...

tried to open ticket again, got that message:
Your E3 Service Level Agreement does not include the Ticket Feature. Please contact no-reply@secondlife.com for more information

means guests can recover passwords only workdays and work time pst?

Henri Beauchamp said...

Pretty stupid, huh ? But since you don't have your password, you cannot open tickets...

My advice is: create an new account/avatar and open a ticket with it, explaining you lost your password for your main avatar and request a new password to be sent to the main avatar associated email account...

Hyang Zhao said...

they has same rules for basic accounts and guests

Henri Beauchamp said...

Hmmm... Yes, basic accounts *can* send a ticket... Proceed as follow:

- Log in on secondlife.com with your alternate avatar (or create one).
- Click on the "Support" link at the top of the webpage.
- Click on the "Submit a ticket" button on the right of the support portal page.
- scroll down the knowledge base page and click on the "Click here to submit a ticket." link.
- Choose "Technical issue", "I can't log in", etc... and explain you can't log in with your main avatar and request a password change and emailing.

Et VoilĂ  ! :-)

Hyang Zhao said...

opened support ticket again.
"Details:
unable to reset password via web, keep redirecting to
"call us".
i can provide my card payments to secondlife.com and
my paypal payments to xstreetsl, but i can't answer
security question because i simply forgot answer. "
waiting response ...

Hyang Zhao said...

and got redirect to call us again.

Duncan Denver said...

apparently you were able to solve it in the meantime. congratz ;-)

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